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Frequently Asked Questions

About

  • Who we are

    CryptoWolf is a crypto to crypto and fiat to crypto exchange service from which people are able to obtain their desired coins in simple and easy steps

  • How CryptoWolf works

    We use orderbooks of the largest trading services in the cryptoworld such as Binance, Bittrex etc, in order to provide the best available rate to our customer. When a transaction is created we automatically seek and find the best rate available and provide that to the customer

Transactions

  • Estimated time of transaction

    After a transaction is created and the customer has sent the funds to CryptoWolf, the estimated time of the completion is 15 to 20 minutes, depending on the confirmations of the transaction

  • How to buy

    1) Choose your deposit and receiving Options

    2) Enter the desired amount of the funds you want to deposit

    3) Verify that everything is correct and have a good look on our Terms of Use and hit Start Transaction button

    4) You will be asked to send the funds to a Deposit Address, make sure that you do not make any mistakes and keep the OrderID of your transaction that will be visible on the page

    5) After the deposit is made, sit back and relax, your funds are on the way

  • Final receiving amount

    The final amount, in some extreme cases, may vary. Given the volatility of cryptocurrencies, the exchange rate is subject to change during the processing time, which means the final rate may be slightly different from what you expected

  • Fiat purchases

    Through CryptoWolf, you are able to use your credit/debit and prepaid card(s) in order to purchase your desired coins. How to:

    1) Amongst our Deposit options, choose USD/EUR/GBP

    2) Choose your receiving option

    3) Enter the desired amount you want to pay and the address in which you want to receive your funds and hit Start Transaction button

    4) You will be redirected to our Payment Provider partner

    5) You will be asked to enter your details (see photo below)

    6) After you enter your details, you will be asked to provide your card details (see photo below)

    7) After that, you will be asked to complete a short KYC process, in which you can use your Passport, your ID or your driver's license.This KYC process takes from 3 to 5 minutes.

    8) Congratulations, your funds should arrive to your address in less than 20-25 minutes

Support

  • Failed Transaction

    If for any reason you think you have not received your funds, we advise you to re-check your wallet. If you are sure that you have not received your funds, fear not, create a support ticket or contact us at [email protected] and our Support Team will assist you immediately

  • Countries restrictions (Fiat transactions)

    At the moment we accept Credit Cards from all around the world besides US