CryptoWolf.eu Terms and Conditions of Use
The following terminology applies to these Terms and Conditions of Use (our “Terms”), the Privacy and Transparency Statement, and any and all other agreements between you and us: “Client,” “Customer,” “User,” “You,” and “Your” refers to you, the person accessing CryptoWolf.eu and accepting our Terms. “The Company,” “CryptoWolf,” “Ourselves,” “Website,” “We,” and “Us” collectively refers to the Internet website CryptoWolf.eu and to its owners, operators, employees, directors, officers, employees, agents, insurers, suppliers, and attorneys. For the avoidance of any doubt, the contracting parties in our Terms are you and CryptoWolf. “Party” refers to either you or us. In these Terms, unless otherwise specified, words importing the singular include the plural and vice versa and words importing gender include all genders. “Digital asset,” “asset,” “coin,” “cryptocurrency,” “good,” “ledger entry,” “altcoin,” and “token” refer to blockchain-based software ledger data entries.
By using the Website, you represent and warrant that you are:
● at least 18 years old and have full capacity to contract under applicable law;
● only transacting on CryptoWolf with legally-obtained funds that belong to you;
● not furthering, performing, undertaking, engaging in, aiding, or abetting any unlawful activity through your relationship with us or through your use of CryptoWolf; and,
● comporting with and obeying all applicable laws.
We reserve the right to terminate your access to CryptoWolf for any reason, including but not limited to breaches of our Terms, in our sole and absolute discretion. Use of CryptoWolf is void where prohibited by applicable law.
● By accessing the website, you agree to be bound by our Terms, all applicable laws and regulations, and you agree that you are responsible for compliance with—and that you are compliant with—applicable law. If you do not agree with any of our Terms, you are prohibited from using or accessing the Website; your only recourse is to stop using the Website. Any use of the Website is your deemed acceptance of our Terms as they may be modified and amended from time to time. The materials contained in the Website are protected by applicable copyright and trademark laws and treaties. You should check back often in case our Terms undergo changes.
● By accepting our Terms, you expressly allow us to export data outside of the jurisdiction in which you reside or are located when you access CryptoWolf.
Use of CryptoWolf may carry financial risk, and is to be used as an experimental software utility only. In no event shall CryptoWolf be liable or responsible for any damages, claims, applications, losses, injuries, delays, accidents, costs, business interruption costs, or other expenses (including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss of goodwill or business profits, loss of cryptocurrency or digital assets, work stoppage, data loss, computer failure or malfunction, or any other commercial or other losses directly or indirectly arising out of or related to: our Terms; the Privacy and Transparency Statement; any service of CryptoWolf; the use of CryptoWolf; any use of your digital assets or cryptocurrency on CryptoWolf by any other party not authorized by you (collectively, all of the foregoing items shall be referred to herein as “Losses”). CryptoWolf is hereby released by you from liability for any and all Losses. We disclaim any and all warranties or guarantees, including any warranty of merchantability and warranty of fitness for any particular purpose. The foregoing limitations of liability shall apply whether the alleged liability or Losses are based on contract, negligence, tort, strict liability, or any other basis, even if CryptoWolf has been advised of or should have known of the possibility of such losses and damages, and without regard to the success or effectiveness of other remedies.
Notwithstanding anything else in our Terms, in no event shall the combined aggregate liability of CryptoWolf for any Loss hereunder exceed 50 EUR.
3. Prices, Exchange Rates, and Confirmations
Cryptocurrency and digital assets are highly experimental and risky. CryptoWolf ‘s conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without users necessarily being aware of these changes.
For normal orders (i.e., not “Precise Amount” orders), the exchange rate you receive is calculated at the time your payment is accepted. Due to varying security between blockchains, your payment is typically considered “accepted” at one block confirmation. CryptoWolf may occasionally accept a payment with zero confirmations, though this decision is at CryptoWolf’s sole discretion. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by CryptoWolf of that payment.
Users who are sensitive to the exchange rate they receive should use CryptoWolf ‘s “Precise Amount” feature, which guarantees an exchange rate for a specified period of time. The User’s payment must be received by CryptoWolf within that period in order to receive the guaranteed exchange rate. Please contact customer support for more information on exchange rates.
3 (i) CryptoWolf only accepts one deposit per TXID. If your funds are deposited in a TXID with more than one deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange will not be completed.
3 (ii) User deposits to CryptoWolf that do not confirm within 48 hours of being detected will be cancelled. Refund requests (via Support Page) will be honored after the deposit is confirmed on the blockchain.
4. Returns and Refund Policy
Cryptocurrencies, tokens, and digital assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk in use of the Website, including but not limited to exchange rate risk and market risk. All sales after a CryptoWolf exchange are final.
4 (i) If an error occurs with a user’s exchange or interface on the user’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the user’s deposited asset or the outgoing asset to which the user was exchanging.
The asset deposited by the user will be refunded to the user if the Order Status page indicates:
1. the exchange failed by displaying “failed” or,
2. the exchange is stuck in “awaiting exchange”, “pending confirms”, or “awaiting deposit” stages.
The outgoing asset will be sent to the user if the Order Status indicates:
1. a successful exchange by displaying “Done” or “Completed”
CryptoWolf will handle requests from users on a case by case basis. Any decisions by CryptoWolf with respect to the refunds or exchanges are final.
4 (ii) All transactions from CryptoWolf to a user’s outgoing asset wallet shall be subject to all posted fees, including but not limited to miner fees. A full list of all fees is here.
4 (iii) Users have a maximum of 90 days to reclaim any assets that are held in the CryptoWolf system due to any error, whether by you or us. Refund requests submitted after the 90 day period will not be refunded. Any decisions by CryptoWolf with respect to refunds in these circumstances are final.
4 (iv) Coins/tokens sent to the incorrect address (e.g., GNT sent to an ETH address) will be charged an Extraction Fee of 50 EUR (in the equivalent of the mis-sent coin/token). The coin/token extraction process can take up to 20 business days. If a user wishes to expedite this process, additional charges may apply.
4 (v) Unsupported coins/tokens that are deposited into our system to unrelated wallets cannot be extracted or returned. CryptoWolf reserves the right to handle this on a case–by-case basis. Any decisions by CryptoWolf with respect to such coins or tokens being deposited when no longer supported are final.
4 (vi) Minimum deposit is 50 USD in equivalent currency. Transactions that do not meet this criteria will not be processed and will stay in CryptoWolf’s balance until the above requirement is met.
4 (vii) CryptoWolf only accepts one deposit per transaction ID (TXID). If your funds are deposited in a TXID with more than one deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange cannot be completed.
4 (viii) WARNING: There are fake websites pretending to be CryptoWolf (aka “phishing scams”). They use a misspelled URL that looks like “CryptoWolf.eu” in order to trick users into sending them funds. DO NOT USE ANY SERVICE THAT ISN’T EXACTLY LOCATED AT THE DOMAIN: “CryptoWolf.eu” CryptoWolf is not responsible for funds that have been sent to these fake CryptoWolf phishing sites. It is important that all users verify they are visiting the correct URL (CryptoWolf.eu) and search for the security certificate in the URL bar of their browser. Also, never trust private messages, solicitations, or requests for funds from people claiming to be CryptoWolf unless you have verified that it is an official request from a company employee. When in doubt, contact us directly to verify any messaging. Stay diligent – and please report any phishing scams to our team here.
4 (ix) In connection with your use of the Services, you will not: Reverse engineer or disassemble any aspect of the Site or Services in an effort to access any source code, underlying ideas and concepts, and algorithms; Take any action that imposes an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; Transmit or upload any material to the Site that contains viruses, Trojan horses, worms, or any other harmful or deleterious programs; Otherwise attempt to gain unauthorized access to the Site, computer systems or networks connected to the Site or Platform, through password mining or any other means; or Transfer any rights granted to you under these Terms.
4 (x) Deposits that were made without starting a transaction (users did not press the “Start Transaction” button) will be refunded with a 10$ fee applied to them.
4 (xi) Deposits from contracts currently unsupported. CryptoWolf will not bear any responsibility for any lost funds, if the transaction is made via contracts.
4 (xii) You are obliged to fill the form, initiate transaction and start deposit process within 7:00 minutes. CryptoWolf does not bear any responsibility if you don’t follow this process.
4 (xiii) Clients that initiate a transaction should save the generated “Order ID” until the whole process is over. It is required for our Support Services. If a client has failed to save his “Order ID”, under these circumstances CryptoWolf does not bear any responsibility for any false transaction or lost funds.
5. Permissible Use
CryptoWolf and all its services may be used only as a mechanism of software ledger entry translation between the User and CryptoWolf. You are prohibited from using CryptoWolf for the purpose of translating ledger entries with other parties, with the exception of explicit payment for goods and services.
CryptoWolf may revise our Terms at any time and without notice to you or third parties. By using the Website, you agree to be bound by the then-current version of our Terms. We reserve the right to make any changes retroactive.
7. Limitation of Liability
Our Terms are governed by the laws of Greece, and any and all laws applicable therein
From time to time, we may need to spend time dealing with issues brought to us by customers. Where any customer issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the customer issue.
Privacy and Transparency Statement
CryptoWolf respects the privacy of its Users by not requesting any information that is unnecessary for the use of the service or to comport with our obligations under applicable law.
CryptoWolf also does not in any way obscure the information that it does request or obtain. Due to the inherent transparency of blockchains, transactions to and from CryptoWolf are public and easily correlated. Utilizing CryptoWolf to obscure transactions or assets in any way is pointless and stupid. Law enforcement has full access to blockchain information that goes in or out of CryptoWolf ‘s system.
You accept that CryptoWolf will comply willingly with all legal requests for information from it. We reserve the right to provide information to law enforcement personnel and other third parties to answer inquiries; to respond to legal process; to respond to the order of a court of competent jurisdiction and those exercising the court’s authority; and, to protect CryptoWolf and our users.